Terms & Conditions

Permitted Use

You agree to use our website only for lawful purposes and in ways that do not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our website
• Attempting to gain unauthorized access to our systems
• Manipulating prices or availability information
• Using automated bots or scrapers

Intellectual Property Rights

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any portion of our website without express written permission. All content is protected under international copyright laws.

Account Responsibility

• You are responsible for maintaining the confidentiality of your login credentials
• You agree to accept responsibility for all activities under your account
• You must be at least 18 years of age to create an account
• You agree to provide accurate and current information
• You may not share your account with other individuals

Account Termination

We reserve the right to terminate accounts that violate these terms or engage in prohibited activities. Upon termination, your right to access our services ceases immediately.

Making a Reservation

• Bookings are only confirmed upon receipt of payment
• A confirmation email will be sent with booking details and reference number
• You must be at least 18 years old to book a room
• A valid credit card is required for room guarantees
• You are responsible for providing accurate guest information

Special Requirements

Any special requests (accessibility accommodations, celebration arrangements, etc.) should be noted at booking. While we make every effort to accommodate requests, they are not guaranteed. Critical requirements must be confirmed with our reservations team.

No-Show Policy

• Guests who fail to arrive or cancel without notice will be charged in full
• We attempt to contact guests via phone/email in advance of non-arrivals
• Extended absences (more than 48 hours without contact) may result in room release

Rate Transparency

• All prices displayed include room rate, taxes, and applicable fees
• Rates are confirmed at the time of booking
• Prices may vary based on room type, dates, and availability
• Special offers and promotions are subject to specific terms
• No hidden charges are applied during checkout

Payment Terms

• Payment is due in full at the time of booking
• We accept all major credit cards and digital payment methods
• Payment information is processed securely through encrypted channels
• Invoices will be provided upon request
• Currency conversion rates are updated daily

Taxes & Government Fees

Taxes and government-imposed fees are calculated based on your location and are included in the final price. These may include occupancy taxes, tourism taxes, and resort fees.

Cancellation Policies by Rate Type

• Standard Rate: Free cancellation up to 14 days before arrival
• Non-Refundable Rate: No cancellations or modifications permitted
• Flexible Rate: Free cancellation up to 24 hours before arrival
• Group Bookings: 30 days notice required for cancellations

Cancellations after the allowed period will incur charges equal to one night's accommodation. Late cancellations or no-shows forfeit the entire reservation amount.

Modifications

• Room changes may be permitted subject to availability
• Date modifications follow the same cancellation policies
• Guest name modifications are typically not permitted
• Contact our reservations team 48 hours in advance for modifications

Force Majeure

In case of extraordinary circumstances (natural disasters, pandemics, war) that prevent property operations, we will offer alternative dates or full refunds at our discretion. This is not considered a violation of cancellation terms.

Breach of Conduct

Violation of guest conduct policies may result in immediate eviction without refund, involvement of law enforcement, and potential liability for damages. We reserve the right to refuse service to any guest.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, accuracy of information, or freedom from errors or bugs.

Limitation of Liability

Raynez Resort & Suites shall not be liable for indirect, incidental, special, or consequential damages arising from use of our services, even if advised of the possibility of such damages. Our total liability is limited to the amount paid for your reservation.

Third-Party Services

We are not responsible for third-party services, partners, or vendors (airlines, ground transportation, tour operators). Guest experiences and outcomes are governed by their respective terms and conditions.

Personal Property

We are not responsible for loss, theft, or damage to personal property. We recommend using in-room safes and not leaving valuables unattended. Report any theft to hotel management immediately.

Informal Resolution

Before formal proceedings, we encourage resolution through good-faith negotiation. Contact our management team at disputes@luxuryhotels.com with details of your concern.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which our primary property is located, without regard to conflicts of law principles.

Arbitration Clause

Any disputes shall be resolved through binding arbitration rather than court proceedings, except for claims involving intellectual property rights or injunctive relief. Arbitration shall be conducted by a single arbitrator in accordance with [Applicable Arbitration Rules].

Changes to Terms

We may update these Terms and Conditions at any time. Changes become effective upon posting. Material changes will be communicated via email or prominent website notice. Continued use constitutes acceptance of updated terms.

Service Termination

We reserve the right to terminate services to any user at our discretion. Upon termination, your right to access our website and services ceases. Refunds for future reservations will be processed according to applicable cancellation policies.